Privacy Policy
Privacy Policy
Privacy Policy Effective Date: [Last updated: March
06, 2025]
Mobile Garage
"We"
respect your privacy and are committed to protecting the personal
information you share with us. This Privacy Policy explains how we
collect, use, and protect your information when you use our website
(https://www.mobilegarage.com.np/) and mobile application (Mobile
Garage).
1. Information We Collect
We collect the following personal information from users:
• Name
• Email Address
• Mobile Number
In addition, mechanics registering on our platform may
provide additional details such as:
• Service Expertise &
Experience
• Location Information (for service
availability)
• Vehicle Repair Certifications (if
applicable)
We may also collect device and location information to
enhance service efficiency and accuracy.
2. How We Use Your Information
We use the collected information for the following
purposes:
• Service Facilitation: To connect customers with registered mechanics for vehicle repair
services.
• Marketing & Promotions: To provide updates, offers, and promotional materials related to
our services.
• Customer & Mechanic Support:
To assist with inquiries, service requests, and technical issues.
• Analytics & Improvement: To analyze user behavior and improve our website, mobile
application, and services.
• Fraud Prevention & Safety:
To ensure the security and authenticity of users and
transactions.
3. How Our Service Works
• Customers use the
Mobile Garage app to find a nearby mechanic when
their vehicle breaks down.
• Mechanics registered on our platform can accept service
requests.
• Once a
request is accepted, the mechanic moves toward the customer’s
location to provide repair services.
• After the service is completed, the payment is settled directly
between the mechanic and the customer.
• Customers and mechanics can rate each other and provide feedback
through the app.
• We
may use ratings and feedback to improve service quality and maintain
trust within the platform.
4. Location Data Usage
Our mobile application may collect location data for:
• Identifying
the nearest available mechanics for a customer in need.
• Enabling
mechanics to navigate efficiently to the customer's location.
• Providing
estimated arrival times to users.
• Enhancing
service accuracy and response time.
You may choose to disable
location access, but this may impact service functionality.
5. Data Security Measures
We implement industry-standard security measures to safeguard
your personal data, including:
• Encryption: Protecting data from unauthorized access.
• Secure Servers:
Storing information in protected environments.
• Access Controls: Restricting access to authorized personnel only.
• Periodic Security Audits:
Ensuring compliance with data protection best practices.
6. Data Sharing & Third Parties
We do not share, sell, or disclose your personal information
to third parties. Your data is strictly used within Mobile Garage
for the purposes stated above.
However, we may share anonymized
data for research and business analytics purposes to improve our
services.
7. Payment Handling
• Mobile Garage does
not process payments directly.
• Customers and mechanics settle payments independently, outside of
the platform.
• We
encourage users to ensure payment transparency and request receipts
where necessary.
• Any
disputes regarding payment must be resolved between the customer and
the mechanic.
8. Your Rights
You
have the following rights regarding your personal data:
• Access & Review: You may request to view the information we have collected about
you.
• Correction & Updates:
You can update or correct any inaccurate information.
• Data Deletion: You can request the deletion of your personal data from our
records.
• Opt-Out: You
can opt out of receiving marketing communications at any time by
contacting us.
• Deactivate Account: You may request to delete your account and associated data
permanently.
9. Contact Information
If you have any questions or requests regarding this Privacy
Policy, please contact us at:
Mobile Garage
Address: Baneshwor-32, Kathmandu,
Nepal
Contact Number: +977 - 9851352007
/ 9851352007
Email: support@mobilegarage.com.
Website: https://www.mobilegarage.com.np/
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any
changes will be posted on our website and mobile application with
the updated "Effective Date." We encourage users to review this
policy periodically.
By using our services, you
acknowledge that you have read and understood this Privacy Policy
and agree to its terms.